HomeStreamingHuluHulu Screen Freezes but Sound Continues: Common Causes & Fixes

Hulu Screen Freezes but Sound Continues: Common Causes & Fixes

Have you ever been watching a show on Hulu, only to find that the screen suddenly freezes while the sound continues but no picture or video?

This can be frustrating, and it’s important to know why it could be happening as well as how to fix it.

In this article, we’ll break down the common causes of this issue and provide some helpful tips for troubleshooting. Read on to find out more!

What Causes Hulu to Keep Buffering and Freezing but the Sound Continues?

One of the most common causes of Hulu screen freezing and buffering is an unstable internet connection. If your WiFi is slow or unreliable, your Hulu stream may crash and freeze frequently.

To fix this, you can try connecting to a different Wi-Fi network or using a wired connection instead.

Another common cause of Hulu screen freezing, but no picture, is due to an outdated or unsupported web browser. If you’re using an old version of Internet Explorer or another unsupported browser.

Upgrading to the latest version may resolve the issue. Additionally, make sure you have the latest updates for any browser extensions or apps you’re using.

Also, the freeze is caused by problems with your Hulu account or settings. If you’ve recently made changes to your account or settings.

Try reverting back to the defaults to see if that fixes the problem. If nothing else works, try the next 5 quick fixes.

5 Quick Fixes For Hulu Screen Freezes But Sound Continues

There are a few quick fixes you can try if your Hulu screen freezes but the audio continues on TV:

Restarting Your Device

Try restarting your LG or Samsung Smart TV. This can often resolve frozen screen issues. If restarting doesn’t work, try resetting your TV.

To do this, unplug your Smart TV from power for 30 seconds and then plug it back in. This will reset your TV’s software and may fix the issue. If neither of these solutions works, follow the next solution.

Check Your Internet Connection

The second solution is to try restarting your router or modem. If that doesn’t work, try connecting your device to your modem with an Ethernet cable.

If you still cannot connect to the internet. It’s possible that your internet service provider (ISP) is having an issue. You can try contacting your ISP for more information or troubleshooting advice.

Update Your Hulu App

Still, you’re experiencing Hulu screen freezes but the sound continues without a picture of the video. The best troubleshooting is to make sure that your Hulu app is up to date.

Similarly, you can try uninstalling and reinstalling the Hulu app. This will delete any corrupt files that could be causing the problem and allow you to start fresh with a new installation.

Adjust Your Hulu Settings

  • Go to and sign in
  • Click on the gear icon in the upper right corner of the screen
  • Select “Profile” from the drop-down menu
  • Scroll down to “Video Playback” and adjust the following settings:
  • Check the “Enable Hardware Acceleration” box
  • Set “Default Video Quality” to “Auto”
  • Set “Maximum Video Quality” to 1080p or 720p depending on your Smart TV resolution
  • Save changes by clicking “Update Profile” at the bottom of the page

Contact Hulu Support

The last solution you can do is to contact Hulu support to get help with your screen freezing issue. You can either submit a support request through the Hulu website, or you can contact them by phone.

Submit a support request through the Hulu website. You will need to provide some basic information about yourself and your problem.

Once you have submitted your request, Hulu will review it and get back to you with a resolution.

If you would prefer to speak to someone on the phone, you can contact Hulu support at 1-888-265-6650 or 888-907-0345.

When you call this number, be sure to have your account information handy so that the customer service representative can help you as quickly as possible.


The Hulu screen freezes but the sound continues can be an annoying issue. But with a few easy fixes, you should be able to get back to enjoying your favorite TV shows and movies.

We hope that our tips have helped you figure out what could be causing the problem and how to fix it. If you are still having difficulty, then contact customer service for help or look online for additional troubleshooting advice.

Don’t let Hulu screen freezes ruin your movie night – take action today!

Chris Bona
Chris Bona
The dream of becoming a published author has always been part of my life since I was a young child. I write about what I know to help others. Whether it's providing helpful tips on gaming, sports, wellness, using technology or finding the best fashion deals online.


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